Our Legacy Ink: Terms of Purchase & Return Policy

By completing your purchase with Our Legacy Ink, you agree to the following terms:

1. All Sales Are Final

At Our Legacy Ink, we take great pride in the message and quality of every garment we produce. Because our merchandise is often printed to order or released in limited community runs, we do not offer refunds, returns, or carbon-copy exchanges for any reason, including change of mind or incorrect size selection.

2. Accuracy of Orders

To ensure your legacy gear fits perfectly, please review our size charts and double-check your shipping address before finalizing your order. Once an order is placed, it enters our processing system immediately and cannot be modified or canceled.

3. Damaged or Incorrect Items

Your satisfaction is a vital part of our story. While we do not offer general refunds, we will gladly replace items that arrive with manufacturing defects or if the wrong item was shipped.

Timeframe: You must notify us within 7 days of the delivery date.
Requirement: Please include your order number and clear photos of the damage or the incorrect item received.
Resolution: Upon verification, we will ship a replacement of the original item at no additional cost to you.

4. Lost or Stolen Packages

Our Legacy Ink is not responsible for packages confirmed as delivered by the carrier. We recommend shipping to a secure location or contacting your local post office if a package is marked as delivered but has not been received.

5. Will you restock items that are sold out?

Many of our collections are limited community runs designed to keep the brand exclusive. While some "Legacy Staples" may return, most designs are retired once they sell out to make room for new stories.

6. Can I change my shipping address or cancel my order?

Once an order is placed, it enters our processing system immediately to ensure timely delivery. Therefore, we cannot modify addresses, change sizes, or honor cancellation requests. Please double-check your details before finalizing your purchase.

7. What happens if I receive the wrong size or a damaged item?

If we made a mistake or the item is defective, we want to make it right. Please email us within 7 days of delivery with your order number and clear photos of the issue. We will ship a replacement of the original item at no cost to you.

8. Can I cancel my order if I change my mind?

Once an order is placed, it immediately enters our processing system to ensure timely delivery. Therefore, we are unable to honor cancellation requests.

9. How should I wash and care for my apparel?

To preserve the "Ink" and the life of the fabric, we recommend washing garments inside out in cold water and hanging them to dry. If you must use a dryer, use a low-heat setting. Do not iron directly on the printed designs.

10. Do you ship internationally?

Currently, we ship within the United States. We are looking into expanding our reach to our global community in the future—stay tuned to our social media for updates.

11. What should I do if my package is marked as "Delivered" but I haven't received it?

First, check with neighbors or your building management. If the package is still missing, please contact your local post office or the carrier directly. Our Legacy Ink is not responsible for lost or stolen packages once delivery is confirmed by the carrier.

12. How long does shipping typically take?

Because many of our pieces are printed to order or released in limited runs, please allow 7–14 business days for processing and delivery. We appreciate your patience as we ensure every item meets our quality standards.

13. Where is my order? How can I track it?

Once your order ships, you will receive an email confirmation containing your tracking number. Please allow 24–48 hours for the carrier to update the tracking information after you receive the notification.

14. How do I know which size to order?

We provide a detailed size chart for every garment on its respective product page. We recommend measuring a favorite shirt you already own and comparing it to our specs to ensure the perfect fit, as all sales are final.

Returns & Replacements

15. What is your return policy?

At Our Legacy Ink, we take great pride in the message and quality of every garment. Because our merchandise is often printed to order, all sales are final. We do not offer refunds, returns, or exchanges for change of mind or incorrect size selection.

16. What if my item arrives damaged or incorrect?

Your satisfaction is a vital part of our story. If we made a mistake or the item has a manufacturing defect, we will gladly replace it. You must notify us within 7 days of delivery with your order number and clear photos of the damage or the incorrect item received.

17. How do I contact support for an issue?

If you have a quality concern, please reach out via our contact page with your order details. Upon verification, we will ship a replacement of the original item at no additional cost to you.